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Hardware & Shipping
Here's how to find out when your device will be delivered
New Hardware Update! Read the latest here: https://dimo.zone/news/hardware-update-august-2022​
tl;dr We are rapidly catching up with lost time and shipments are scaling up fast. Preorders to be fully fulfilled by November.

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Get in Touch

First and foremost, we encourage anyone with questions or concerns to to get in touch with us with questions about your order. Most questions can be answered self-serve below, but we make sure to be available. Contact info:

Shipping Delays

From the moment we first opened the store in December, we expected we would need until late spring or early summer 2022 to begin shipping devices.
Admittedly, we've seen some delays, and we've written about those at length. The highlights to know are:
  • More inventory will arrive the first week of August and we will begin fulfilling orders almost immediately.
  • Inventory deliveries will ramp up significantly throughout the remainder of the year, and we may even be able to catch up to our original timelines.
You can read the most recent updated we provided on our blog by clicking the link below:
Hardware Is Hard, But We’re Close
DIMO

Order Lookup

If you are waiting for your order to be delivered, you can use orderlookup.dimo.zone to find information on when you should expect delivery.
You will need the email address you ordered with and your order number.
Your will be able to find your order number from a confirmation email sent to you by shop.dimo.zone
Orderlookup.dimo.zone
You will see an expected delivery date and points generated from your time of order.
example of what your screen should look like
Please note that these points will be deposited to your account at a later date.

Other Shipping FAQs

When will the store reopen?

We are aiming to re-open the store in September 2022. Preference will be provided to users who have joined the waitlist aka have added a car to DIMO via the Mobile App. This means we will likely offer at least one wave of ordering to users who have added vehicles before opening up more broadly.

Can I buy someone else's device if they return it?

Since we're providing preference to users based on when they added their car to DIMO, we are not facilitating people claiming returned devices out of turn.

Can I sell my device to someone else?

We do not officially endorse this. DIMO is still an early stage project, and we cannot guarantee a seamless experience when devices are bought or sold on the open market, even if that activity is in good faith.
Not that not all actors operate with the best intentions. We expect to see scammers and encourage everyone to do your own research. Your best bet to get your hands on a DIMO device is to wait on availability at the official DIMO store (shop.dimo.zone)

Want to join the waitlist?

Add your car in the DIMO Mobile App. Adding your car puts in in line for ordering.
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Table of Contents
Get in Touch
Shipping Delays
Order Lookup
Other Shipping FAQs
When will the store reopen?
Can I buy someone else's device if they return it?
Can I sell my device to someone else?
Want to join the waitlist?