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Connectivity Issues in Pairing
Starting with devices shipped after September 5th, we upgraded the LTE modem on the device from a Quactel EG25-G to a Telit LE910C4. The Telit modem is generally regarded as providing much better security, speed and offers greater flexibility.
However, the connectivity of the Telit modem is not quite dialed in from a software perspective. In reports and in our own testing, devices with this modem sometimes connect super fast (in seconds) other times they take 10-15 minutes.

Here's what to do:

  1. 1.
    Find Strong Signal. Drive to the best cell connection you can. If there's a cell tower or other area with great coverage, start here.
  2. 2.
    Keep the AutoPi Visible. Make sure you have not yet stowed the AutoPi under the dash or someplace else it might not have great reception. Even opening your door can help the device have a more unimpeded connection to a tower.
  3. 3.
    Wait 10-15 minutes, or even give it a few days. Please make sure your car is on while you try to pair and stays on for 10-15 minutes. We have even seen users who have had success just plugging in the device in and continuing routine driving for a few days and then returning to pair. The device does not need to pair to download an update.
  4. 4.
    Connect and Pair over Wifi. You can follow the instructions here to connect and pair over wifi. This is a bit more involved and has some more steps, but it will spare you waiting for cellular connectivity. Once the device downloads the next update, it will have the code that will allow it to connect to LTE networks easily while driving.
Most importantly, this is purely a software issue, not a hardware issue. Since the device is fully capable of an over the air update, this is entirely fixable and it will connect better in the future. When the device connects the first time, it should sync and remember its configuration so that it connects more easily going forward.

What are we doing to improve this in the future?

  • Tuning. It is difficult to test for all conditions with a small team, and we appreciate your understanding.
  • Antenna. Soon we will be selling an antenna you can connect that will very much improve the connectivity.
  • Wifi Connectivity. The device is capable of connecting (and pairing) over WIFI. We will be building this option into the app to make it a more seamless user experience for updates at home.
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Here's what to do:
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